Posts Archive - Matrixbreach Innovations

Jim Fisher Jim Fisher

0 Course Enrolled • 0 Course Completed

Biography

Develop Your Abilities and Obtain Salesforce ADM-261 Certification Without Difficulty

DOWNLOAD the newest VCEEngine ADM-261 PDF dumps from Cloud Storage for free: https://drive.google.com/open?id=1bFo3HKNy76k99bUq0cmRdQlgI3LBdILD

With ADM-261 study materials, you will have more flexible learning time. With ADM-261 study materials, you can flexibly arrange your study time according to your own life. You don't need to be in a hurry to go to classes after work as the students who take part in a face-to-face class, and you also never have to disrupt your schedule for learning. ADM-261 Study Materials help you not only to avoid all the troubles of learning but also to provide you with higher learning quality than other students'.

The ADM-261 Exam consists of 60 multiple-choice questions, which need to be answered within 105 minutes. ADM-261 exam covers various areas related to Service Cloud, such as case management, knowledge management, contact centers, and service console. Candidates need to score at least 65% to pass the exam and earn the certification. Service Cloud Administration certification is valid for three years, and candidates need to retake the exam or complete specific Trailhead modules to maintain their certification.

>> ADM-261 Valid Test Registration <<

ADM-261 Reliable Exam Cost | ADM-261 Latest Exam Questions

Every day we are learning new knowledge, but also constantly forgotten knowledge before, can say that we have been in a process of memory and forger, but how to make our knowledge for a long time high quality stored in our minds? This requires a good memory approach, and the ADM-261 study braindumps do it well. The ADM-261 prep guide adopt diversified such as text, images, graphics memory method, have to distinguish the markup to learn information, through comparing different color font, as well as the entire logical framework architecture, let users on the premise of grasping the overall layout, better clues to the formation of targeted long-term memory, and through the cycle of practice, let the knowledge more deeply printed in my mind. The ADM-261 Exam Questions are so scientific and reasonable that you can easily remember everything.

Salesforce ADM-261 certification is an excellent way for professionals to demonstrate their expertise and knowledge of Salesforce Service Cloud administration. Service Cloud Administration certification is recognized globally and is highly valued by employers. It is an excellent way to enhance your career prospects and advance your career in the Salesforce ecosystem. With the growing demand for Salesforce Service Cloud administrators, obtaining the ADM-261 Certification can open up new job opportunities and provide a competitive edge in the job market.

Salesforce Service Cloud Administration Sample Questions (Q56-Q61):

NEW QUESTION # 56
Support process: escalation queue if not responded in 2 hours within business hours untilmarked Urgent which requires 24/7 resolution.

A. Workflow rule
B. Validation rules on case process field
C. Escalation rule to ignore business hours based on case criteria

Answer: C

NEW QUESTION # 57
UC has a telemarketing contact center with agents who cold-call prospects and follow-up on prospects that have been routed to them.Which metric should UC consider when designing the contact center? Choose 2 answers.

A. Number of outbound calls per day
B. Number of lead referrals
C. Number of closed cases
D. Number of attempts to contact

Answer: A,D

NEW QUESTION # 58
A contactcenter manager is looking for ways to overall cost per case.
What Salesforce metrics should the contact center manager evaluate? (Choose 2)

A. Average number of articles attached to a case
B. Average number of activities per case
C. Average customer satisfaction score by case
D. Total number ofcases by origin

Answer: A,B

NEW QUESTION # 59
Universal Containers runs a support operation with multiple call centers. The Support Manager wants to measure first-call resolution by call center location, agent, and calendar month.
Which reporting solution should the Consultant recommend?

A. Create amatrix report that includes fields for call center location, agent, calendar month, and first-call resolution.
B. Create a list view report that includes fields for call center location, agent, calendar month, and first-call resolution.
C. Create a joined report that includes fields for call center location, agent, calendar month, and first-call resolution.
D. Create a reporting snapshot that includes fields for call center location, agent, calendar month, and first-call resolution.

Answer: A

NEW QUESTION # 60
Universal Containers is implementing a call centerusing CTI (Computer-telephony integration).
Which three items, at a minimum, must be implemented and deployed to ensure success?
Choose 3 answers

A. Configure IVR auto response
B. Install CTI adapter using open CTI
C. Deploy Call Center Directory
D. Assign users to a call center
E. Configure call center definition

Answer: B,D,E

NEW QUESTION # 61
......

ADM-261 Reliable Exam Cost: https://www.vceengine.com/ADM-261-vce-test-engine.html

BONUS!!! Download part of VCEEngine ADM-261 dumps for free: https://drive.google.com/open?id=1bFo3HKNy76k99bUq0cmRdQlgI3LBdILD

Jim Fisher Jim Fisher

Biography

Quick Links

Resources

Support