Refunds and Returns Policy for MatrixBreach.com
Effective Date: 25 June 2024
Thank you for choosing MatrixBreach.com. Please read this Refunds and Returns Policy carefully as it outlines our practices regarding refunds and returns.
1. General Policy
As of now, MatrixBreach.com does not offer refunds or returns for any purchases, subscriptions, or digital products. All sales are final. By making a purchase on our website, you acknowledge and agree to this policy.
2. Exceptions
While we do not generally provide refunds, exceptions may be made in the following limited circumstances:
- If you are charged incorrectly (e.g., duplicate transactions or incorrect pricing).
- If the product or service purchased is not delivered or is significantly different from the description provided at the time of purchase.
To request an exception, you must contact us within 7 Days of the purchase date. All requests are reviewed on a case-by-case basis, and granting a refund remains at the sole discretion of MatrixBreach.com. Approved refund under the refund condition will be credited within 7-10 business working days in original payment method.
3. How to Request an Exception
If you believe you qualify for an exception, please contact our support team by:
- Emailing us at connect@matrixbreach.com
- Providing your order details, including the transaction ID and reason for the request.
4. No Refunds for User Errors
Refunds will not be granted for the following:
- Mistakes made by the customer, such as purchasing the wrong product or entering incorrect information.
- Change of mind or dissatisfaction with the product or service after purchase.
- Failure to understand or use the product or service correctly.
5. Digital Products and Services
Due to the nature of digital products and services, refunds cannot be provided once access has been granted or the product has been downloaded. By purchasing a digital product from us, you agree to waive any right to request a return or refund for these items.
6. Contact Us
If you have any questions or concerns about this Refunds and Returns Policy, please contact us at:
Matrix Breach
Email: connect@matrixbreach.com
Address: Tezpur, Assam, India
