Refund Policy

01Which purchase does this cover?

This is the general route for refund requests addressed to Matrixbreach. Eligibility depends on the product or project, the terms disclosed before purchase, the payment channel, and applicable law. This page does not set a universal refund window or a blanket non-refundable rule.

Keep the order confirmation, invoice, and terms supplied with your purchase. Terms specific to that purchase cannot remove any non-waivable statutory rights.

02When to contact us

• You believe you were charged twice or charged an incorrect amount.
• A paid product or service was not delivered or activated as agreed.
• The delivered service has a material problem or differs from the agreed description.
• A renewal or other payment is disputed, or you need clarification about a charge.

These examples explain what to report; they do not mean every request is automatically approved. We will assess the facts and any remedy required by the purchase terms or law.

03Digital products and subscriptions

For products such as MochaSplit, PDF Mocha, and MacDiskStudio, include the product name and the purchase channel. The applicable checkout or licence terms determine any discretionary trial, cancellation, or refund entitlement.

For app-store purchases, use the store’s refund process where it controls billing. Contact us if you need help identifying the purchase or a technical issue. Cancelling future renewal and requesting a refund of an existing charge are separate actions.

04Custom development and other agreed services

For websites, apps, consultancy, training, or other commissioned work, refer to the accepted proposal or agreement. We will review the payment, agreed deliverables, completed work, and any documented cancellation provisions.

Do not assume that every advance is non-refundable or that every cancellation produces a full refund. Any deduction or amount retained must have a valid basis in the agreement and applicable law. If we cannot deliver agreed work, contact us to discuss the remedy owed.

05How to request a refund

Email connect@matrixbreach.com with:

• The product or project name and the email used for the purchase.
• Order, invoice, or transaction reference; payment date, amount, and currency.
• A clear description of the issue and the outcome you are requesting.
• Relevant correspondence or redacted evidence, if it helps explain the issue.

Never send a card security code, password, OTP, or UPI PIN. Avoid including complete card or bank-account details in an email.

06Review and payment of an approved refund

We may ask for additional information to identify the transaction. We will communicate the outcome and, if a refund is approved, the amount and processing route. The original payment channel will normally be used where supported; any alternative must be verified and permitted by the provider and applicable rules.

Processing and bank posting times vary. We will provide the available status or reference rather than promise a single settlement period for every payment method. Any mandatory deadline remains applicable.

07If the issue remains unresolved

Reply to the original correspondence with your reference and unresolved concern, or use our Support & Grievances page. Contacting us does not prevent you from using a bank, payment-provider, app-store, or statutory dispute process available to you.

For support, privacy requests, or grievances, write to connect@matrixbreach.com. You can also contact matrixbreachinnovations@gmail.com or call +91 9864585504. Include the relevant product, project, or transaction reference so we can route your request.