Support & Grievances

01Reach the Matrixbreach team

These are company contact channels. Email provides a written record and is the best way to include an order reference or explain a detailed issue. Do not send passwords, OTPs, payment PINs, or unredacted identity documents.

02What to include

• Your name and a reply email address.
• The affected product, website URL, project, or training program.
• An order, invoice, project, or previous conversation reference, if applicable.
• What happened, when it happened, and the outcome you are seeking.
• Relevant redacted error messages or correspondence. Do not attach unlawful material.

03Choose the right topic

• Privacy and personal information — access questions, corrections, deletion requests, or a concern about information handling.
• Refunds — a payment already made, a duplicate charge, or a delivery problem.
• Cancellations — stopping renewal or changing an agreed service.
• Delivery — missing access, downloads, or project deliverables.
• Child safety — harmful conduct involving a child. Use the subject “Child safety concern”.

For a purchase billed through an app store or another provider, that provider may need to process the billing action. We can help identify which route applies.

04What happens next

We will review the information, route the matter to the relevant person, and request any details needed to investigate. We will communicate the result or next step through the contact channel used for the request.

Applicable legal response and redressal timelines take priority. This general support page does not promise round-the-clock availability or a fixed response time for every enquiry. If a complaint is unresolved, reply to the original message with Grievance escalation in the subject and summarise what remains outstanding.

05Further remedies

Raising a concern with us does not prevent you from using an applicable payment-provider, app-store, regulator, law-enforcement, or consumer-dispute process. If a child or another person is in immediate danger, contact local emergency services; do not wait for an email response.

06Company details

Legal entity

Matrixbreach Innovations (OPC) Private Limited

CIN

U85500AS2024OPC026708

Incorporated

11 July 2024

Company mailing address

TEZPUR NAPPAM, Napaam, Napaam, Sonitpur - 784028, Assam, India

The company mailing address above is reproduced from the supplied incorporation certificate. Contact us before arranging a visit or sending time-sensitive physical correspondence.