ArrowlyARROWLY / HELP & CONTACT
Support
Gameplay help, troubleshooting and a direct way to contact the Arrowly team.
Updated
Contact Arrowly support
Email connect@matrixbreach.com for gameplay questions, bugs or privacy requests. Include “Arrowly” in the subject so we can identify the game. There is no support account or form to complete.
We have not published a guaranteed response time. Please do not send passwords, one-time codes or payment-card details. Read the Arrowly Privacy Policy before sharing personal information.
How to play
- Open a campaign puzzle or choose an available date in Daily.
- Look at each arrow’s head and the path ahead of it. Another arrow’s body can block its route to the edge.
- Tap anywhere along an arrow when its route is clear. Remove the blocking arrows first, then keep going until the board is empty.
In the current build, a blocked tap uses a heart. You can restart a puzzle to try another order. For a guided introduction, open Me → Help and use the tutorial guidance.
Hints, guides and settings
How do I use a hint?
Tap the light-bulb tool while playing. If a hint is available, it highlights and gently nudges a removable arrow. The displayed hint balance is shared across campaign and daily puzzles. If a refill offers an optional rewarded ad, one use of the selected Hint, Clear or Grid tool is granted after the ad provider confirms the reward. An unavailable ad or early dismissal without a reward does not grant a tool. No real purchases are available.
How do I see an arrow’s path?
Use the ruler/guide tool to show or hide travel lines. On larger boards, pinch or use the magnifier to change scale, then drag to explore.
Where are sound, haptics and themes?
Open Me → Settings, or the settings control available during a puzzle. You can adjust the available sound, music, haptics, screen and light/dark appearance options.
Where can I change ad privacy choices?
Open Account → Privacy Preferences → Ad privacy choices. If the consent form cannot load, check your connection and try again. On Apple devices, tracking permission is managed in device Settings.
How do daily challenges work?
Open Daily and select an available calendar date. Completed dates record your progress locally. Check your device’s date and time if today’s challenge looks unexpected.
Progress and local storage
The current build keeps campaign progress, daily records, settings, coins and boosters on the device. There is no online account or developer-operated cloud sync.
Clearing Arrowly’s app storage can remove these records. Do not clear storage or reinstall as a first troubleshooting step. There is no promised cloud recovery. The privacy page explains local storage, deletion and ad privacy choices. Deleting the app may permanently remove progress; transfers and restoration after reinstallation are not guaranteed.
Troubleshooting
The game is stuck or not responding.
Close and reopen Arrowly, then restart the device if needed. Check available device storage and whether an update is available through the channel where you obtained the game. If the issue repeats, send the report details below before deleting app data.
An arrow will not move.
Check the entire route in the direction of its head, including the bodies of other arrows. Try the guide tool or a hint. If the path still appears clear, include the level number and a screenshot in your report.
My progress or balance looks wrong.
Note the game version, the last action and whether app data was cleared or the device changed. Keep the current installation while we investigate. Support cannot promise to recover local data that has been removed.
Where are purchases or rewarded ads?
Version 0.4.0 offers optional AdMob rewarded ads for hints, clears and grid uses. Debug builds use test ads. If an ad is unavailable, try again later; closing it before a confirmed reward does not grant a tool. Purchases are unavailable in release builds, and debug purchases are simulations only. No paid coin packs or No Ads entitlement is sold.
What to include in a bug report
- Device manufacturer and model.
- Android version.
- Arrowly version, available in Me → About Game.
- Campaign level number or daily-challenge date.
- Steps to reproduce the issue, what you expected and what happened.
- An optional screenshot, with unrelated personal details removed.
Send this to connect@matrixbreach.com. Keep payment-card details, passwords and one-time codes out of your report.